Unforeseen Hardship

At Auto Finance Direct, we care about you and your financial situation. If you are currently experiencing unforeseen circumstances or repayment difficulties, we know this can impact your ability to continue regular payments. We are here to help.

If you need financial assistance, you may be eligible to apply for Financial Hardship. While all applications are subject to approval and at times we may require supporting information (such as proof of income and evidence of your unforeseen hardship), it is our aim to make this process as quick, easy and stress-free as possible for you.

To apply for Financial Hardship, please contact us via:
Email: [email protected]
Phone: 0800 751 851

Our customer service business hours are Monday to Friday, 8.30am – 5:00pm.

Click here to find out more information on financial hardship

Please be aware we are not financial advisors. In the first instance, you can contact an independent and confidential service such as MoneyTalks. The financial mentors at MoneyTalks can help you with advice, and talk you through your options for getting on top of debts and covering essentials. Visit www.moneytalks.co.nz or call 0800 345 123.